Refund policy

Effective Date: 12/07/2025

We want you to absolutely love your Flowy experience. If you’re not satisfied, we’re here to help — no stress, no hassle.

60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee on all Flowy showerheads.

If you’re not completely happy with your purchase, simply let us know within 60 days of receiving your order, and we’ll refund you in full — even if you’ve used it.

Returns Process

To start a return, please:

  1. Email us at: matt@flowy.com.au with your order number and reason for return.

  2. We’ll send you a prepaid AusPost return label — so you won’t be charged to return your item.

  3. Print the label, drop the package at any AusPost location, and keep the tracking number.

  4. Once your return is received and inspected, your refund will be processed.

Important:

  • Returns must include all original components (showerhead and filter)

  • Filters must not be removed or replaced with other components

  • Returns beyond 60 days from delivery will not be accepted unless covered by consumer law

Refunds

Once your return is received, we’ll:

  • Inspect your item within 2–3 business days

  • Automatically refund your original payment method

  • Notify you via email once processed

Refunds typically appear in your account within 3–5 business days, depending on your bank.

Non-Returnable Items

We currently do not accept returns on:

  • Replacement filters purchased separately

  • Final sale or discounted items (unless faulty)

Your Consumer Rights

Our policy does not exclude your rights under the Australian Consumer Law. You’re entitled to a refund, replacement, or repair if your product is faulty, unsafe, or not as described.

Questions?

We’re here to help.
Email us at matt@flowy.com.au