Frequently Asked Questions

Product And Performance

What does it remove from my water? +

Inside our showerhead is Flowy’s custom Flowy Filter Plus+ blend. Designed to remove or reduce chlorine, heavy metals (like copper and lead), sediment, rust, and other common Aussie tap water contaminants that can damage hair and skin.

What's inside the filter? +

Flowy Filter+ uses a layered blend of KDF-55, Calcium Sulfite, and Catalytic Carbon to help reduce chlorine, metals, and impurities. It’s custom-built for Aussie water and designed to leave your skin and hair feeling softer, smoother, and healthier.

Will I really feel a difference? +

Most customers feel softer water and calmer skin from the very first shower. Visible improvements in hair and skin usually show up within 2–4 weeks, depending on your water quality and routine.

Is it safe for colour-treated hair? +

Yes — in fact, Flowy was made for it. Reducing harsh chemicals and metals in your water helps extend colour treatments and reduce scalp irritation.

Does it affect water pressure? +

No — in most cases, it actually improves pressure. Our design maintains a strong, satisfying flow while filtering in real-time.

How long does the filter last? +

Each filter lasts around 3 months for the average household. We recommend replacing it quarterly to maintain peak performance.

How do I know when to change it? +

We’ll send you a reminder before it's due, or you can subscribe and get a new filter delivered every 3 months automatically.

Product And Performance

Installation

Is it easy to install? +

Yes — it takes just 2 minutes and no special tools.

If you can screw in a lightbulb, you can install Flowy.

Step 1: Remove your existing shower head.
Most can be unscrewed by hand. If it’s tight, use a wrench.

Step 2: Unscrew the plastic protective cap from the Flowy shower head.

Step 3: Wrap the included plumber’s tape around your shower arm 2–3 times.
(Pro tip: wrap it counterclockwise for the best seal.)

Step 4: Screw on your Flowy shower head until it’s snug.
Use a wrench if needed — just don’t overtighten.

Step 5: Run the water for 15 seconds to flush the filter.

That’s it. You’re now showering in cleaner, softer water.

Welcome to the Flowy experience.

Will it fit my shower? +

If you have a fixed wall, overhead, screw on type shower head Yes.

Flowy is made to fit all standard 1/2" Australian threaded shower arms and fixed pipes. It is not compatible with handheld hose or rail-mounted shower types just yet.

What if it doesn't fit? +

You can return your Flowy for free with a full money back guarantee within 60 days.

Installation

Shipping And Returns

Where do you deliver? +

Right now, we ship Australia-wide — fast and free.

How long does delivery take? +

Orders ship within 1 business day and typically arrive in 2–5 business days, depending on your location via Auspost.

What if I am not happy with it? +

We offer a 60-day money-back guarantee. If you don’t love it, we’ll cover your return shipping and refund you — no questions asked.

Shipping And Returns

Filter Subscription

How does the subscription work? +

You get a fresh filter delivered to your door every 3 months — at a discounted rate. No stress, no forgetting.

Can I cancel, skip or pause anytime? +

Yes — you’re in full control. Pause, skip, or cancel anytime from your account dashboard.

What if I just want a replacement? +

You can order a one-time replacement anytime via our store.

Filter Subscription