Frequently Asked Questions
Product And Performance
Inside our showerhead is Flowy’s custom Flowy Filter Plus+ blend. Designed to remove or reduce chlorine, heavy metals (like copper and lead), sediment, rust, and other common Aussie tap water contaminants that can damage hair and skin.
Flowy Filter+ uses a layered blend of KDF-55, Calcium Sulfite, and Catalytic Carbon to help reduce chlorine, metals, and impurities. It’s custom-built for Aussie water and designed to leave your skin and hair feeling softer, smoother, and healthier.
Most customers feel softer water and calmer skin from the very first shower. Visible improvements in hair and skin usually show up within 2–4 weeks, depending on your water quality and routine.
Yes — in fact, Flowy was made for it. Reducing harsh chemicals and metals in your water helps extend colour treatments and reduce scalp irritation.
No — in most cases, it actually improves pressure. Our design maintains a strong, satisfying flow while filtering in real-time.
Each filter lasts around 3 months for the average household. We recommend replacing it quarterly to maintain peak performance.
We’ll send you a reminder before it's due, or you can subscribe and get a new filter delivered every 3 months automatically.

Installation
Yes — it takes just 2 minutes and no special tools.
If you can screw in a lightbulb, you can install Flowy.
Step 1: Remove your existing shower head.
Most can be unscrewed by hand. If it’s tight, use a wrench.
Step 2: Unscrew the plastic protective cap from the Flowy shower head.
Step 3: Wrap the included plumber’s tape around your shower arm 2–3 times.
(Pro tip: wrap it counterclockwise for the best seal.)
Step 4: Screw on your Flowy shower head until it’s snug.
Use a wrench if needed — just don’t overtighten.
Step 5: Run the water for 15 seconds to flush the filter.
That’s it. You’re now showering in cleaner, softer water.
Welcome to the Flowy experience.
If you have a fixed wall, overhead, screw on type shower head — Yes.
Flowy is made to fit all standard 1/2" Australian threaded shower arms and fixed pipes. It is not compatible with handheld hose or rail-mounted shower types just yet.
You can return your Flowy for free with a full money back guarantee within 60 days.

Shipping And Returns
Right now, we ship Australia-wide — fast and free.
Orders ship within 1 business day and typically arrive in 2–5 business days, depending on your location via Auspost.
We offer a 60-day money-back guarantee. If you don’t love it, we’ll cover your return shipping and refund you — no questions asked.

Filter Subscription
You get a fresh filter delivered to your door every 3 months — at a discounted rate. No stress, no forgetting.
Yes — you’re in full control. Pause, skip, or cancel anytime from your account dashboard.
You can order a one-time replacement anytime via our store.
